Compensation claims across Queensland and Australia.

1. 1Assemble informationFirst weeksPhotos, the police event number, the other driver’s details and your account.
2. 2Notice of Accident ClaimWithin 9 months, or 1 month after you first consult a lawyer, if earlierThe CTP insurer is told of the claim, with the facts and injuries.
3. 3Records and evidenceWhile treatment continuesMedical, earnings and treatment records, and the evidence of fault and loss.
4. 4Medical assessmentOnce injuries stabilise, often 9–12 monthsIndependent specialists report on impairment and capacity for work. The insurer may arrange its own.
5. 5Valuation and conferenceWhen the evidence is completeEach part of the loss is valued, then the compulsory conference tries to settle without court.
6. 6Court proceedingsWithin 60 days after the conferenceIf the claim hasn’t settled, proceedings are filed and a judge may decide it.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

1. 1WorkCover applicationWithin 6 monthsThe application for statutory benefits: weekly payments and medical costs.
2. 2Benefits and rehabilitationWhile treatment continuesWorkCover pays benefits and supports your return to work while you recover.
3. 3Impairment assessedOnce injuries stabiliseYour permanent impairment is assessed, which affects what can be claimed next.
4. 4Notice of claim for damagesWithin the 3-year limitIf your employer was at fault, a damages claim is started with a notice of claim.
5. 5Conference and negotiationBefore any court filingA compulsory conference with the insurer to try to settle without court.
6. 6Court proceedingsIf the claim hasn’t settledProceedings are filed and a judge may decide the claim.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

1. 1Assemble informationFirst weeksPhotos, the incident details, who owns or runs the place, and your account.
2. 2First noticeWithin 9 months, or 1 month after instructions and respondent identification, if earlierPublic liability: Part 1 notice. Medical negligence: initial notice, then Part 1 with an expert report within 12 months after the required response and records are provided.
3. 3Records and evidenceWhile treatment continuesMedical, earnings and treatment records, and the evidence of fault and loss.
4. 4Medical assessmentOnce injuries stabilise, often 9–12 monthsIndependent specialists report on impairment and capacity for work.
5. 5Valuation and conferenceWhen the evidence is completeEach part of the loss is valued, then the compulsory conference tries to settle without court.
6. 6Court proceedingsWithin 60 days after the conferenceIf the claim hasn’t settled, proceedings are filed and a judge may decide it.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

Road injuries may involve the NSW motor accident scheme. Public or private place, recreational and medical injuries follow separate negligence pathways.

1. 1Get the care you needStraight awaySee your doctor, follow treatment and keep appointment records.
2. 2Write down what happenedWhile it’s freshNote the date, place, what happened and who was there.
3. 3Keep your evidenceFrom the startPhotos, receipts, payslips, messages and copies of any reports you made.
4. 4Talk to us earlyAs early as possibleCall 1300 529 529 so we can check which time limits and notices apply where you were injured.
5. 5We prepare your claimBefore any time limitWe gather records and prepare the claim and any required notices.
6. 6We work to resolve itUntil it’s resolvedWe negotiate on your behalf, protect any court deadline and keep you updated at each step.

Workplace injuries in New South Wales follow a separate workers compensation scheme with its own time limits.

Road scheme summary for accidents from 1 December 2017. Fault, injury thresholds and the accident date affect which compensation is available.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

Road injuries generally begin with a TAC claim. Public or private place, recreational and medical negligence claims have their own evidence and compensation requirements.

1. 1Get the care you needStraight awaySee your doctor, follow treatment and keep appointment records.
2. 2Write down what happenedWhile it’s freshNote the date, place, what happened and who was there.
3. 3Keep your evidenceFrom the startPhotos, receipts, payslips, messages and copies of any reports you made.
4. 4Talk to us earlyAs early as possibleCall 1300 529 529 so we can check which time limits and notices apply where you were injured.
5. 5We prepare your claimBefore any time limitWe gather records and prepare the claim and any required notices.
6. 6We work to resolve itUntil it’s resolvedWe negotiate on your behalf, protect any court deadline and keep you updated at each step.

Workplace injuries in Victoria follow a separate workers compensation scheme with its own time limits.

Serious-injury and significant-injury requirements differ between pathways. Recreational warnings or waivers and the circumstances of medical care also need individual assessment.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

Road accidents may fall under the MAI defined-benefits scheme. Other injury claims can require early written notice as well as separate court proceedings.

1. 1Get the care you needStraight awaySee your doctor, follow treatment and keep appointment records.
2. 2Write down what happenedWhile it’s freshNote the date, place, what happened and who was there.
3. 3Keep your evidenceFrom the startPhotos, receipts, payslips, messages and copies of any reports you made.
4. 4Talk to us earlyAs early as possibleCall 1300 529 529 so we can check which time limits and notices apply where you were injured.
5. 5We prepare your claimBefore any time limitWe gather records and prepare the claim and any required notices.
6. 6We work to resolve itUntil it’s resolvedWe negotiate on your behalf, protect any court deadline and keep you updated at each step.

Workplace injuries in the Australian Capital Territory follow a separate workers compensation scheme with its own time limits.

MAI road summary for accidents from 1 February 2020. Common-law notices can be due within three months of specified eligibility, assessment or review events.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

Road injury claims are notified to the Insurance Commission of Western Australia. Premises, recreational and medical injuries require their own assessment of responsibility.

1. 1Get the care you needStraight awaySee your doctor, follow treatment and keep appointment records.
2. 2Write down what happenedWhile it’s freshNote the date, place, what happened and who was there.
3. 3Keep your evidenceFrom the startPhotos, receipts, payslips, messages and copies of any reports you made.
4. 4Talk to us earlyAs early as possibleCall 1300 529 529 so we can check which time limits and notices apply where you were injured.
5. 5We prepare your claimBefore any time limitWe gather records and prepare the claim and any required notices.
6. 6We work to resolve itUntil it’s resolvedWe negotiate on your behalf, protect any court deadline and keep you updated at each step.

Workplace injuries in Western Australia follow a separate workers compensation scheme with its own time limits.

Catastrophic crash injuries may also qualify for CISS support under separate eligibility and application rules. Older injuries, children and extensions need individual checks.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

Road injuries may involve MAIB benefits as well as a separate damages claim. Public or private place, recreational and medical claims depend on the applicable liability rules.

1. 1Get the care you needStraight awaySee your doctor, follow treatment and keep appointment records.
2. 2Write down what happenedWhile it’s freshNote the date, place, what happened and who was there.
3. 3Keep your evidenceFrom the startPhotos, receipts, payslips, messages and copies of any reports you made.
4. 4Talk to us earlyAs early as possibleCall 1300 529 529 so we can check which time limits and notices apply where you were injured.
5. 5We prepare your claimBefore any time limitWe gather records and prepare the claim and any required notices.
6. 6We work to resolve itUntil it’s resolvedWe negotiate on your behalf, protect any court deadline and keep you updated at each step.

Workplace injuries in Tasmania follow a separate workers compensation scheme with its own time limits.

Premises accidents, dangerous recreational activities and medical treatment have different liability rules. The three-year court period is separate from MAIB applications and early road notices.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

The itinerary, operator and circumstances determine the aviation pathway. Covered passenger injury claims generally concern an accident onboard or during embarking or disembarking.

1. 1Get medical careStraight awayKeep records of treatment, including any care received overseas.
2. 2Record the flight detailsWhile it’s freshOperator, flight number or aircraft registration, date and route.
3. 3Keep travel documentsFrom the startTicket, booking, boarding pass, baggage tags and messages from the operator.
4. 4Report it and keep copiesAs soon as you canReport the incident to the operator and keep copies of what you send and receive.
5. 5Talk to us earlyAs early as possibleCall 1300 529 529 so we can check which rules and time limits apply.
6. 6We prepare and pursue your claimBefore any time limitWe gather the evidence, check which rules apply and pursue the claim, keeping you updated at each step.

A two-year passenger limit concerns starting court action. Reporting to the airline alone does not meet that requirement. Preserve tickets, the complete itinerary and incident reports.

A general guide. Exceptions apply, for example for children and for symptoms that appear later, and a missed limit can end a claim. We check your dates when you first call.

You don’t pay our professional fees if your claim is unsuccessful in the ordinary case. If your claim succeeds, outlays are repaid from your settlement at cost. If your claim does not succeed, we absorb those outlays in most cases, unless you have agreed to pay them under your costs agreement. If court proceedings have been commenced, a court may also order you to pay a contribution to the other party’s legal costs, but following our advice will NEVER put you in the position of having to pay the opposite party’s legal costs. We explain this in writing before you sign, and again in detail before any proceedings are commenced.

On the injury claims we accept, we act on a no win, no fee** basis. If your claim succeeds, our professional fees are paid from the settlement. Every cost is set out in a written costs agreement before any work starts.

The no win, no fee* terms we offer in most compensation practice areas are set out in a written costs agreement that is fully transparent and consumer protection compliant.

You don’t pay our professional fees if your claim is unsuccessful in the ordinary case. If your claim succeeds, outlays are repaid from your settlement at cost. If your claim does not succeed, we absorb those outlays in most cases, unless you have agreed to pay them under your costs agreement. If court proceedings have been commenced, a court may also order you to pay a contribution to the other party’s legal costs, but following our advice will NEVER put you in the position of having to pay the opposite party’s legal costs. We explain this in writing before you sign, and again in detail before any proceedings are commenced.

These are outlays. Who pays them, and when, is set out in your costs agreement. If your claim succeeds, outlays are repaid from your settlement at cost. If your claim does not succeed, we absorb those outlays in most cases, unless you have agreed to pay them under your costs agreement.

Every cost is set out in your written costs agreement before any work starts, and in our disclosures as the claim runs, so you know what you are being charged and why.

Yes. Most injury claims must be started in court within three years, and notices are often due much sooner. CTP: 9 months, or 1 month after first seeing a lawyer, if earlier. Public liability or the initial medical notice: 9 months, or 1 month after instructing a lawyer and identifying the respondent, if earlier. WorkCover: 6 months after entitlement arises, usually the first medical assessment. Ask early.

An Injury Expert conducts every claim from the first consultation to settlement, with paralegals and support staff alongside. You’ll know who they are, and how to reach them, from the start.