The provision of legal services is a specialised professional activity. The quality of our service depends on information that we collect and the use we make of it in the course of our professional endeavour.
Collecting Personal Information
Carter Capner collects personal information concerning clients needed to perform legal services on clients’ behalves from the client and other persons and organisations. The information is collected so that we may properly assess, assist, and be pro-active in dealing with a person’s legal needs. Its extent depends on the nature of the services to be performed. It includes the client’s identity, all contact details. In some cases such as injury compensation or family law claims medical, employment, medicare, taxation, centrelink, workcover, family, education and other similar data and records are collected. Our collection of information is an ongoing process that will continue throughout the period during which we are providing legal services.
Carter Capner also collects some information from persons who make telephone, email or written enquiries about our services or use our interactive websites and from persons or organisations who supply services to us.
Using and Disclosing Your Personal Information
Any personal information which Carter Capner collects will be used and disclosed so that we can:-
- Perform legal services on clients’ behalves. This includes disclosure to expert medical and other personnel, to witnesses (to the extent that such disclosure is reasonable), to opposing parties and their insurers and lawyers, to government agencies, our co-counsel, a client’s barrister, to the court, to a mediator and in documents filed in a court (that may be accessed by the public);
- Conduct the administrative aspects of our practice;
- Provide a client or other person who has made an enquiry of us with newsletters or information about services offered by Carter Capner. If a person would prefer not to receive this information, that person may notify Carter Capner by post to GPO Box 1860 BRISBANE 4001 or email to [email protected] and
- Disclose a client’s personal information to external service providers and organisations related to Carter Capner so that they may provide services that are related to the legal services it performs.
Access to Your Personal Information
A person can access personal information that Carter Capner holds about him or her except where access would:-
- Be unlawful (for example, where a record which contains personal information is subject to a claim for legal professional privilege)
- Have an unreasonable impact on other people’s privacy
- Prejudice negotiations we are having with you
- Prejudice an investigation of unlawful activity
- Prejudice a lien which we hold over such records
If we refuse a person access, we will provide reasons for our refusal. Requests for some information may incur a delay before a response can be given. Requests for records or documents will incur a charge in accordance with our current charge rates.
Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. We will not however alter records that pertain to legal proceedings if such alteration would frustrate the legal process.
A PERSON MAY DISCUSS ANY CONCERNS THAT THEY MAY HAVE ABOUT HOW WE COLLECT OR HANDLE ANY PERSONAL INFORMATION. These enquiries should be sent by post to GPO Box 1860 BRISBANE QLD 4001 or email to [email protected].
WHAT OTHERS HAD TO SAY ABOUT OUR SERVICE
”LawSpace is amazing. How come someone hasn’t done this sooner?””Gavin”
”Thank you Carter Capner in believing in me. I found the prospect of pursuing a legal claim quite traumatic at first until I dealt with your expert and professional staff. Your firm is to be highly commended for its work and rest assured that I will recommend you to anyone I know. Sincerest thanks.””Alan”
”Thanks to a wonderful team of genuine troopers! I would recommend Carter Capner unconditionally.””Shannon”
”Previous dealings with a law firm had made us extremely wary of engaging the services of another firm. Carter Capner was recommended to us by a friend and we have been very impressed by their exceptional service throughout. You have restored our faith in lawyers.””Christian”
”We used Carter Capner due to the good name of the firm. The continual updates throughout our transaction were reassuring. We were very happy with the end result.””Vladimir”
”Your people are the best! Give them a gold star.””Natasha”
”I found the people at Carter Capner to be dynamic, caring and always smiling. Their services exceeded all of my expectations. If I ever encounter friends needing a solicitor I let them know who to call. Your staff are the very best!””Dennis”
”Carter Capner provides a straightforward approach to my legal matter. Explanations of procedures were clear, prompt and courteous. I would have no hesitation in engaging Carter Capner again.””Danny”
”I appreciated the friendly and engaging relationship that was established. We were kept up to date and the advice we received was always accurate, friendly and caring.””Colin”
”I was attracted to Carter Capner’s service right from the start. My solicitor was extremely helpful and his expertise achieved a better outcome than I had initially expected. My phone calls were always returned promptly and if I had a question, advice was always on hand.””Valma”
”All paper work was perfect and everything went smoothly. Above and beyond the call.””Max
”Carter Capner Law was very professional and kept me up to date all the time. You dealt with my transaction fast and efficiently and I was very impressed with the service.””Anna”
”Great job – THANKS””Collin”
”Sincere thanks again for your services with Gorden and Clifford sale – always a pleasure dealing with you and we look forward to future contact.””Mal”
”I wanted to pass on my appreciation of how well Carter Capner Law handled our settlement.””Pip”
”I was recommended to Carter Capner Law from a business associate and was immediately surprised and pleasedat how open the staff were with my case prospects. In all dealings with Carter Capner Law and their appointed representatives, I felt I was being looked after in a very professional manner that left no doubt in my mind the organisation has the very best intention for all clients. They at all times made sure I was kept fully informed and if I was unsure of a particular issue they would advise the correct course of action.””Michael”
”I truly appreciate all that you do for me Peter and need to tell you that your staff are exceptional workers and great to work with. A fantastic team indeed – the first law firm I have found to not only be professional but also personal and friendly at the same time… AND DO THINGS RIGHT!””Michael”
”I want to say thanks for everything. I am really happy with your service.””Raj”
”I cannot fault Carter Capner Law’s professionalism. There was a genuine interest in me as a person and not simply another client. My case culminated in a positive outcome and successful restuls. To all involved, thak you for your hard work.””Mark”
”Thank you for all your work and keeping me infomed in a timely matter all through my case. I really appreciate the diligence in working on my behalf. It has been a pleasure and I would like to make a commendation to your law firm for a job well done.””Selma”
”Carter Capner delivered exactly what they promised from day one. A first class experience and a terrific result. I have absolutely no hesitation in recommending them to other people. I was kept informed and up to date the whole way through the process, and ended up achieving a great result above my expectations. Many thanks again to you and your team””Cameron”
”Laura did a fantastic job on our new property settlement. Her service and response time were excellent””David
”Thank you very much for your very professional attention to this matter for us. We will certainly be seeking your services should we need legal services in the future.””B
”Undertaking legal procedures can be a stressful event but Carter Capner Lawyers were there to assist me in anyway possible. I appreciate your time and effort and taking away the stress for me. Thanks.””Kelly
”Carter Capner provided exceptional service, professionalism and took a personal interest. Great value for money.””Anthony”
”Nothing ever seemed too much trouble and I had the utmost confidence that I was dealing with a top class law firm. Many thanks.””Lionel”
”Your advice was practical, professional, friendly and easy to understand!””Chris”
”Excellent! Your were extremely helpful in every way and I would like to thank you all for the smooth running of my transaction.””Shane”
”I would have no hesitation in engaging Carter Capner for further representation.””Danny”
”I would like to take this opportunity to thank Carter Capner for your assistance and efforts. I appreciated the courtesy, friendliness and simple explanations to my questions. You exceeded my expectations!””Martin”
”I was very pleased with your handling of my transaction and with the extra personal touches. Thank you to all who made me feel welcome and involved throughout.””Christopher”
”Working with the people at Carter Capner was a pleasure. I received professional advice and service and was always kept informed on progress. I was delighted with the time and effort and the outcome was excellent. Thank you Carter Capner for making a stressful time easier, I have no hesitation in recommending your services.””Sydney”
”I thought my case was lacking sufficient evidence and that my case may not have been worth pursuing, but Carter Capner prevailed. Your excellent service and the professionalism ensured success. I was very grateful to have such an experienced team on board.””Angela”