Skip to main content

Travel accidents · Visitors to Queensland

Injured in Queensland as a Visitor? You Have the Same Rights as Residents

An injury in Queensland is decided under Queensland law, wherever you live. Going home doesn’t stop the time limits, and the claim can run while you’re overseas.

Departures

Time limits · Queensland law

  • 9 MTH Notice of claim · Hurt at a business or in public Gate A Final call
  • 6 MTH WorkCover claim · Hurt at work Gate B Final call
  • 9 MTH CTP notice · Hurt on the road Gate C Final call
  • 3 YRS Court action · All three Gate ALL On time

The notice of claim is due within 9 months of the incident (or of first symptoms, if later), or 1 month after you ask a lawyer to act for you and the party responsible is known, whichever comes first. The CTP notice is due within 9 months of the crash (or of first symptoms, if later), or 1 month after you first consult a lawyer about a possible claim, whichever comes first; if the vehicle can’t be identified, within 3 months. Leaving Australia doesn’t pause any of these time limits.

Which rules apply

Three gates. How you were hurt decides which one is yours.

Gate A · At a business or in public

Queensland negligence law

Who it covers

Hotels, tours, theme parks, shops, restaurants and footpaths.

  • A claim against the business or occupier that didn’t take reasonable care.
  • Notice of claim within 9 months of the incident (or of first symptoms, if later), or 1 month after you ask a lawyer to act for you and the party responsible is known, whichever comes first.
Court action, from the date of the injury.3 YRS
Gate B · At work

WorkCover Queensland

Who it covers

Farm work, hospitality and other jobs, including on a working holiday.

  • Lodge a WorkCover claim within 6 months.
  • If your employer was negligent, a damages claim may follow.
To lodge the WorkCover claim.6 MTH
Gate C · On the road

CTP insurance

Who it covers

As a pedestrian, cyclist, passenger or driver.

  • A claim against the at-fault vehicle’s CTP insurer.
  • Notice to the CTP insurer within 9 months of the crash (or of first symptoms, if later), or 1 month after you first consult a lawyer about a possible claim, whichever comes first. If the vehicle can’t be identified, notice is due within 3 months, and the claim is lost after 9 months.
Court action, from the date of the crash.3 YRS

Connections

Who can be responsible.

It depends on how you were hurt. We work out who to claim against, and which scheme pays.

  1. A business or occupierHotels, tour operators, theme parks, shops and restaurants. MOST LIKELY
  2. Your employerFor injuries at work, including on a working holiday, through WorkCover. AT WORK
  3. A driverFor road crashes, through the at-fault vehicle’s CTP insurer. ON THE ROAD

How it happened

Where visitor injuries happen.

Most visitor claims start in one of these places.

  • Shops, restaurants and hotels

    Slips, trips and falls where a business didn’t take reasonable care.

  • Reef and island tours

    Falls on boats and jetties, and injuries on snorkel and dive trips.

  • Theme parks and activities

    Ride, activity and attraction injuries.

  • Road crashes

    As a pedestrian, cyclist, passenger or driver.

  • Working holiday jobs

    Farm, hospitality and construction work.

Check-in

Four things to do straight away.

  1. Report itTo the business, your employer or the police, depending on how you were hurt.
  2. Get checkedSee a doctor before you leave Australia, and keep the records.
  3. Take photosThe spot, the hazard, the vehicles, and your injury.
  4. Keep your papersBookings, receipts, and names and contact details of anyone who saw it.

Baggage claim

What you can claim.

Queensland’s Civil Liability Act 2003 sets how damages are assessed.

  • Medical, hospital and rehabilitation costs
  • Past and future lost income
  • Pain and suffering
  • Care and help at home
  • Other out-of-pocket costs

Now boarding

How we run your claim.

In order, from the first call to court if it’s needed.

  1. 1

    No-obligation first consultation

    We work out which law applies, who to claim against, and when your time runs out.
  2. 2

    Notice and evidence

    We put the other side on notice, and ask for incident reports, CCTV and records before they’re lost.
  3. 3

    Medical evidence

    Reports from your treating doctors, here or overseas, and an independent specialist.
  4. 4

    Negotiation

    With the insurers, once your injury has settled enough to value.
  5. 5

    Court action, in time

    If the claim hasn’t resolved, proceedings start before the time limit.

Costs

What it costs you.

No win, no fee*

If your claim doesn’t succeed, you pay no professional fees for our work. You may still have to pay outlays, such as report and court fees, if your costs agreement says so. If a court case is lost or withdrawn, or you don’t do better than an offer the other side made, you may have to pay the other side’s legal costs. We explain this in writing before you sign.

  • No-obligation first consultation

    You decide whether to go ahead once you know your options and the likely costs.

  • Everything in writing

    Fees and outlays are set out in a costs agreement before we start.

  • Capped at 50%

    Our professional fees are capped at 50% of what you recover, after refunds and outlays. (Legal Profession Act 2007 (Qld) s 347)

Information desk

Straight answers.

Yes. Queensland law applies to an injury here, wherever you live.

Guides that go further.

Hurt while visiting Queensland?

Going home doesn’t stop the time limits. Talk to a lawyer now. There’s no obligation to go ahead.

General information only, not legal advice about your situation. No win, no fee*: if the claim doesn’t succeed, you pay no professional fees; whether outlays are payable depends on your costs agreement. If a court case is lost or withdrawn, or you don’t do better than an offer the other side made, you may have to pay the other side’s legal costs.