Travel injury compensation · Queensland
Travel injury? Here’s how a claim works.
On a flight, a cruise, in a hotel, on a tour or anywhere overseas, which law applies, who you claim against and the time limit depend on where and how you were hurt.
Different trips, different clocks
Time limits · the shortest one decides
- Day 0 The injury Get a report from the airline, ship, hotel or tour operator, and keep your ticket and booking.
- Your ticketGood practice Read the terms Cruise and tour tickets can set their own notice periods and time limits. Send them to us early.
- 2 years International flights A claim against an airline is extinguished 2 years after arrival and can’t be extended (Montreal Convention).
- 3 years Consumer law claims Generally 3 years from when you knew, or ought to have known, of the injury and its cause.
- 2 years to sue an airline
- No-obligation first consultation
- No win, no fee*
- We set out our costs in writing at the start.
Claim types
Travel claims we handle
Airline, cruise, hotel, tour, student and visitor claims, run from Queensland wherever the injury happened.
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- Adventure tourism overseas Guided tours, bungee, rafting, trekking, skiing and diving abroad.
- Aircraft & airline injuries Airlines, charters, light aircraft, helicopters and balloons.
- Cruise ship injuries Accidents on board and on shore excursions, anywhere in the world.
- Hotel & resort injuries Hotels, resorts and holiday rentals, in Australia or overseas.
- International students Students hurt while studying in Australia.
- Overseas travel injuries Holiday and travel accidents outside Australia.
- Visitors to Australia Overseas visitors hurt while in Queensland.
Our approach
One trip, several sets of rules
A travel injury can bring in the Montreal Convention, cruise ticket terms, the Australian Consumer Law and Queensland’s own schemes, sometimes on the same day. We check which apply and run your claim from Queensland, even when the injury happened abroad.
- 01Airline, cruise, hotel, tour, student and visitor claims
- 02Every scheme and time limit tracked in parallel
- 03Claims against the Australian seller of an overseas trip
- 04Your claim run remotely if you can’t come to us
- 05You deal directly with your lawyer
Compensation
What you can claim
What you can claim depends on the law that governs your claim. We work that out on day one.
Our process
From first call to final settlement
- No obligation Initial consultation We work out which laws apply to your injury and give you honest advice on your options.
- Investigation & evidence Medical reports, ticket conditions, carrier records and witness statements, often from more than one country.
- Claim preparation Your claim goes to every party that owed you a duty, with the evidence behind it.
- Negotiation & settlement We negotiate with carriers, insurers and operators to resolve your claim.
FAQ
Common questions
It depends on which regime applies. The Montreal Convention sets a hard two-year limit for international flights. Australia is not a party to the Athens Convention, but cruise tickets can adopt its two-year limit, so the ticket terms matter. Injury claims under the Australian Consumer Law generally have 3 years from when you knew, or ought to have known, of the injury and its cause. Queensland schemes run shorter clocks: a WorkCover application is due within 6 months, and a CTP notice within 9 months, or 1 month after you first consult a lawyer. A travel injury can start more than one clock on the same day, and the shortest one decides how much time you actually have. Call us early so we can identify every limit that applies.
You may be entitled to claim medical expenses past and future, loss of income and earning capacity, pain and suffering, rehabilitation costs, home and vehicle modifications, and care needs. The exact amount depends on the severity of your injuries, the regime that governs liability, any treaty damages cap, and the impact on your life. We map every applicable regime so the right damages framework is on your file from day one.
You may have a choice of forum. Australian Consumer Law claims can often be run from Queensland against the Australian seller of the travel product, even when the injury happened in another country. Host-country direct claims can also be available. We assess both forums, the available defendants, the limitation clocks and the practical recovery prospects before recommending a path.
Straightforward files where liability is admitted may resolve in twelve to eighteen months. Cross-border files, treaty claims with cap disputes, or matters that involve carriers and tour operators in more than one country can take longer. We give you a realistic timeline at the first conference and update it as the file develops.
Hurt on your trip? Find out which clock is running.
Your first consultation carries no obligation, and we can run your claim remotely.