Travel injury compensation · Queensland
Travel injury? Here’s how a claim works.
On a flight, a cruise, in a hotel, on a tour or anywhere overseas, which law applies, who you claim against and the time limit depend on where and how you were hurt.
Different trips, different clocks
Time limits · the shortest one decides
- Day 0 The injury Get a report from the airline, ship, hotel or tour operator, and keep your ticket and booking.
- Your ticketGood practice Read the terms Cruise and tour tickets can set their own notice periods and time limits. Send them to us early.
- 2 years Airline and commercial passenger flights Passenger injury claims against airlines, charter and air-tour operators can have a strict 2-year deadline that cannot be extended. Its starting date depends on the applicable law and journey, so get advice promptly.
- 3 years Other travel injury claims Queensland law generally allows 3 years from the injury for resort, excursion and private-flight claims. Cruise and overseas claims may have shorter limits.
- 2 years to sue an airline
- No-obligation first consultation
- No win, no fee*
- We set out our costs in writing at the start.
Claim types
Travel claims we handle
Airline, cruise, hotel, tour, student and visitor claims, run from Queensland wherever the injury happened.
Searches 7 claim pages
Nothing here matches that. It may still be a claim: call 1300 529 529 and tell us what happened.
- Adventure tourism overseas Guided tours, bungee, rafting, trekking, skiing and diving abroad.
- Aircraft & helicopter claims Light aircraft, helicopters and airlines. Passenger, pilot, crew and training enquiries.
- Cruise ship injuries Accidents on board and on shore excursions, anywhere in the world.
- Hotel & resort injuries Hotels, resorts and holiday rentals, in Australia or overseas.
- International students Students hurt while studying in Australia.
- Overseas travel injuries Holiday and travel accidents outside Australia.
- Visitors to Australia Overseas visitors hurt while in Queensland.
Our approach
One trip, several sets of rules
A travel injury can bring in the Montreal Convention, cruise ticket terms, the Australian Consumer Law and Queensland’s own schemes, sometimes on the same day. We check which apply and run your claim from Queensland, even when the injury happened abroad.
- 01Airline, cruise, hotel, tour, student and visitor claims
- 02Every scheme and time limit tracked in parallel
- 03Claims against the Australian seller of an overseas trip
- 04Your claim run remotely if you can’t come to us
- 05You deal directly with your lawyer
Compensation
What you can claim
What you can claim depends on the law that governs your claim. We work that out on day one.
Our process
From first call to final settlement
- No obligation Initial consultation We work out which laws apply to your injury and give you honest advice on your options.
- Investigation & evidence Medical reports, ticket conditions, carrier records and witness statements, often from more than one country.
- Claim preparation Your claim goes to every party that owed you a duty, with the evidence behind it.
- Negotiation & settlement We negotiate with carriers, insurers and operators to resolve your claim.
FAQ
Common questions
Flight, cruise and overseas claims follow different rules. Tickets may set early notice requirements. Queensland notice and court deadlines can also apply. Ask us to check your dates promptly.
You may be entitled to claim medical expenses past and future, loss of income and earning capacity, pain and suffering, rehabilitation costs, home and vehicle modifications, and care needs. The exact amount depends on the severity of your injuries, the regime that governs liability, any treaty damages cap, and the impact on your life. We map every applicable regime so the right damages framework is on your file from day one.
You may have a choice of forum. Australian Consumer Law claims can often be run from Queensland against the Australian seller of the travel product, even when the injury happened in another country. Host-country direct claims can also be available. We assess both forums, the available defendants, the limitation clocks and the practical recovery prospects before recommending a path.
Timing depends on recovery, evidence, disputed liability and the countries involved. We explain likely stages once those factors are assessed.
Hurt on your trip? Find out which clock is running.
Your first consultation carries no obligation, and we can run your claim remotely.