Emergency Service Worker Injuries

Emergency service workers and first responders are exposed to all the hazards of the traumatic scenes to which they are urgently summoned and which become their workplaces. Apart from the risk of physical injury from threats they are required to suppress, there is an ever-present danger of psychological injury from a single or multiple exposures to distressing on-the-job events.

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Claiming compensation for Emergency Service Worker injuries

The scene of a major emergency can be confronting even to the most experienced and highly trained first responder.

On-scene hazards – flammable substances, chemicals, electrical dangers, fire – can result in fractures, burns and crush injuries. The human trauma to which the first responder is brought into close and prolonged contact can cause adjustment disorder or PTSD.

You are entitled to advice from a legal team with deep knowledge of the unique features of Emergency Service and first responder trauma exposure protocols and injury compensation.

The injury compensation damages we will seek on your behalf include expense recovery, lost income, loss of future earnings, paid and unpaid care, pain & suffering, loss of enjoyment of life, and the other losses that apply to the particular worker’s circumstances.

Our service terms ensure you are kept informed all the way and that our people are always available to address concerns. Industry-leading technology ensures claims are conducted promptly, efficiently, and at a lower cost.

Out-of-court compensation settlements can often be achieved, but contested hearings with witnesses are all part of our service.

You are entitled to secure the services of a legal team whose experience as an emergency service worker and first responder injury claims gives them the confidence to take on your case charging no upfront fees and only get paid on success.

Call or email Carter Capner Law today to get expert advice on injury compensation claims for Emergency Service workers.

1

Notify your employer of your work-related injury

It is crucial to notify work of your work-related injury ASAP. The next formal step is to complete an Incident Report with your employer.

2

See a GP and obtain a Workers' Compensation Medical Certificate.

See a doctor so they can check your work-related injury and obtain a Workers’ Compensation Medical Certificate. If your employer sends you to its doctor, you may want to consider also going to see your own GP.

3

Lodge an application for WorkCover claim online

The doctor who sees you may lodge a workers’ compensation claim on your behalf. If this doesn’t happen, head to the WorkSafe website and lodge an online application for WorkCover claims.

4

Provide medical and compensation application to the employer.

After obtaining your Workers’ Compensation Medical Certificate and lodging your application for a WorkCover claim, WorkCover will send copies of these to your employer.

Am I entitled to / covered by Workers' Compensation as an Emergency Service Worker?

To obtain WorkCover benefits, including weekly payments for time off work and the amount of your medical expenses, you must be a worker and have suffered an injury.

A “worker” is someone on PAYG wages or, in most cases, a ‘contractor’ paid on hourly or weekly rates which supply no more than labour and hand tools. A genuine subcontractor does not come under the WorkCover system.

If you are a worker who suffers an injury, you are entitled to statutory benefits, including

  1. Weekly payments for time off work;
  2. Payment of medical expenses; and
  3. A possible lump sum for any permanent impairment if the accident happened at work or travelling to or from work.

If you do not meet the two criteria (being a worker and suffering an injury), you may be entitled to bring a claim for damages outside the WorkCover system.

When can I claim workers' compensation as an Emergency Service Worker?

Emergency Service Workers may be able to claim workers’ compensation if:

  • you’ve had an accident at or as a result of work (which may include injuries sustained during a recess, such as a lunchtime or a morning and afternoon breaks)
  • your health and wellbeing have been affected in the workplace
  • a pre-existing injury or illness worsens in the workplace.

Workers’ compensation covers reasonable expenses, including medical, personal, occupational and rehabilitation expenses—and potentially more.

What evidence do I need to keep and collect for a workers' compensation claim as an Emergency Service Worker?

To assist your Emergency Service Injury Lawyer with the TPD or accident insurance investigation, it is important to try to do the following:

  • Make notes of your recollection of all events relevant to the accident
  • Record names and addresses of witnesses
  • Take photos and video of the place where you were injured. “A picture tells a thousand words”. Sketches are also helpful
  • Take photos and video of any product, equipment or object that injured you
  • Take photos of your injuries
  • Keep any defective product which caused an injury
  • Keep details of your absences from work caused by the injury
  • Make a list of visits to doctors, physiotherapists, chiropractors etc, for treatment and follow-up visits
  • Keep all invoices and receipts for medical, chemist etc. expenses
  • Record details of assistance provided by friends and family members
  • Collect contractual records. For sporting injuries, this includes club membership application forms and sign-in forms. For injuries in a car park or theatre, this includes the entry ticket
  • Collect documents showing your loss of earnings and earning capacity, including wage slips, group certificates, income tax returns (for six years prior to the accident and each year after), references and resumes

Are there any time limits to claim for workers' compensation for Emergency Service Workers?

Time limits vary. It is best practice to report an injury from work as soon as possible, preferably on the same day or the day following when the injury occurred.

A workers’ compensation application must be lodged within six months of the date of injury. TPD claims can be lodged within the time limit under the policy.

If you are considering a damages claim, court proceedings must be filed within three years of the injury date.

What if my employer doesn’t want me to lodge a WorkCover claim?

Lodging a WorkCover claim is an important step in any work accident recovery proceedings, including for TPD or accident insurance.

If your employer tries and talks you out of making a WorkCover claim, you should get prompt legal advice. You are also not obligated to notify your employer that you intend to make a WorkCover claim. If your employer refuses to assist you with your WorkCover claim, it can be lodged by other means.

Can I claim income-protection through my superannuation?

Yes, as long you are covered for income protection highlighted in your superannuation policy, you can claim for TPD and income protection. If you’re unable to attend your job due to your injury, you may be entitled to request a superannuation lump sum.

It is recommended to speak to a workers’ compensation lawyer to discuss how to take the best course of action for Emergency Service Workers.

Should I also claim damages?

Whether a damages claim is worthwhile depends on the seriousness of your injury and how that affects your employment and lifestyle.

There are some claims that are not worthwhile such as those for trivial injuries where there is no insurer or the party at fault does not demonstrate significant assets against which a judgment can be enforced.

If you are not sure if your Emergency Service Worker’s compensation claim is worthwhile, please contact us, and we will help assess your needs and eligibility for our no-win no-fee service.

WorkCover has accepted my injury claim - what do I do now?

WorkCover Queensland (WCQ) will assess your permanent impairment after you have returned to work after they consider your injury has stabilised or after they believe your symptoms are no longer related to the accident. This will probably occur about twelve (12) months after the accident.

A Notice of Assessment will then issue from them to you expressing their determination of your bodily impairment as a percentage. Based on this percentage, they will offer you a “lump sum” payment.

At that point, you have the following options:-

  1. Accept the “lump sum” they offer; or
  2. Proceed with a lawsuit process that will typically yield you far higher compensation than the “lump sum” provided negligence, i.e. that there was something defective concerning the system of work.

In cases of severe injury, you can do both. This depends on the impairment assessed. Contact us immediately if you receive a WorkCover Notice of Assessment. It would be best if you did NOT accept any lump sum offer of compensation from WorkCover without discussing that with a workers’ compensation lawyer, as you will risk the loss of significant compensation rights.

My injury is because of a faulty workplace? What other compensation rights do I have?

Rather than accepting a lump sum, you may elect to sue your employer’s insurer for negligence and claim damages (in some cases, you may be able to do both). To succeed in a damages claim, you must be able to establish that your injury was due to a fault in the workplace (i.e. negligence), and you must satisfy other specific liability criteria.

In most cases, the amount of damages that flow from this type of claim is far greater than the lump sum that WorkCover may offer you under the statutory benefits scheme.

If your work-related impairment WRI is less than 20%, you cannot accept the lump sum and sue for damages. You must choose one or the other.

Don’t delay in getting in touch with our Emergency Service Injury Lawyers regarding workplace injury. Carter Capner Law is here to help you with your claims. For free, no-obligation chat, call our no win no fee lawyers today.

Do I need to go to court for my Workers' compensation claim for Emergency Service Workers?

The majority of compensation and insurance claims are settled before court proceedings are started. In the unlikely event your claim ends up in court, your presence is required to determine the outcome of the case.

If you need more information, please contact our Emergency Services Injury Lawyers, who are here to help.

Can I claim Workers' Compensation while working interstate or overseas?

The fact that a worker is interstate or overseas when an injury is sustained does not prevent Queensland workers’ compensation from being payable provided your employment is connected to Queensland, for example, by being based here, usually working here, or your employer’s principal place of business is here.

For workers from overseas injured in Queensland and Queensland workers injured overseas, access to Queensland workers’ compensation depends on the location of the worker’s usual place of employment. The site of your employer’s “principal place of business” is also relevant.

If you are looking to get a personalised assessment of your entitlement to compensation, contact our Emergency Services Injury Lawyers and speak to one of our expert lawyers.

Do I need a Workers' Compensation Lawyer to make a WorkCover claim?

It’s not mandatory to seek legal advice from a specialist Emergency Services Injury Lawyer to lodge a WorkCover claim or recover for TPD. There are many benefits to securing a Workers’ compensation lawyer to handle your claim:

  • Free consultations – Before proceeding with your claim, a workers’ compensation lawyer can review your case during an obligation-free consultation. Alongside a workers’ compensation lawyer, a dedicated legal assistant will be assigned to the lawyer with your case.
  • Insurance claim expertise – Your workers’ compensation lawyer has experience with negotiating with insurers that can provide you with ease of mind when accessing your compensation and identifying what you’re entitled to at law.
  • Experienced and time-conscious – It is your workers’ compensation lawyers’ job to ensure your claim is lodged in time. Many claimants who self-represent are not well-versed in the time frames associated with workers’ compensation cases.

What is the difference between a ‘lump sum’ and ‘damages’?

If a WorkCover claim has been lodged on your behalf and accepted, WorkCover may also offer you a lump sum payment once your injuries have stabilised (usually about nine (9) to fifteen (15) months post-injury).

The offer of a lump sum depends on the level of WRI, which is assessed medically and depends on the nature and extent of your injury. In most cases, the amount of damages which flows from this type of claim is far greater than the lump sum which WorkCover may offer you under the statutory benefits scheme.

If you’re still unsure what the difference is between a ‘lump sum’ and ‘damages’, contact our Emergency Service Injury Lawyers today for an initial consultation.

What expenses are covered and benefits am I entitled to?

For workers’ compensation claims, the expenses incurred due to the work-related injury include:

  • Medical, hospital, GP, Ambulance, nursing
  • Rehabilitation
  • Occupational therapy
  • Personal and household

The insurer may also approve compensation for expenses on attendant care, home or car modification, home-care and transportation costs. For more information on benefits entitlements, get in touch with our Emergency Services Lawyers today.

What type of injuries can an Emergency Service worker sustain?

Damages are available for expense recovery, lost income, loss of future earning capacity, paid and unpaid recuperative assistance, pain & suffering, loss of enjoyment of life and other losses relating to your circumstances.

Head and brain injury.

Spinal and neck injury.

Shoulder injury.

Ankle, knee and wrist injury.

Upper and lower limb injuries.

Fractures.

Crush injury.

Soft tissue injury.

Adjustment disorder, PTSD, depression.

The CCL method

Our Emergency Service Lawyers will quickly review the circumstances of your case to determine your prospects of a successful personal injury claim. And once we have approved your case the claim process can be promptly started following the CCL method

Process

Assemble the initial information you are able to provide

Proper case preparation demands meticulous attention to detail. That’s why right from the start, we collect all the facts and continuously verify them with you and other sources. Constant updates to your comprehensive statement will ensure everyone – you, us, medical specialists and barristers – stay precisely on the same page.

Process

Prepare initiating Claim Notice.

Once sufficient facts have been collected and the identity of the at-fault party confirmed, and initial Claim Notice can be completed in a way that persuasively asserts the basis and extent of your compensation request.

Process

Keep collecting the facts.

Diligent claim preparation requires a comprehensive understanding of your medical income and employment histories. We will obtain records from accident related treatment provided as well as from health professionals who have treated you for any prior conditions. Employment and income records asked also be collected and diligently examined .

Process

Medical investigation of injury.

The extent of accident related injury must be independently verified by medical experts. Because compensation is paid for the permanent effects from an injury, specialist medical assessment is deferred until 9 – 12 months post injury. We’ll arrange examinations with appropriate specialists and the insurer of the at-fault party is entitled also to have you examined by its specialists.

Process

Formulation

Once all information has been collected and medical specialist reports obtained, we will carefully formulate the “damages” components of your claim demand. The CCL Method requires that every component – general damages, lost wages, expenses you have incurred, the value of past and future domestic care and the value of loss of future earning capacity – is based on authoritative evidence.

Process

Negotiation

After the insurer has considered your damages ask, a settlement conference is arranged to attempt to negotiate a resolution. Although informal, the success of the conference depends on the extent of preparation that has gone before it. Offers will be exchanged and if the insurer is being reasonable, the conference offers a good opportunity to finalise the claim.

Process

Settlement not reached: heading to court

If you are unable to reach an agreement within 60 days after the conference, a Claim and Statement of Claim must be filed in court in relation to your accident. The defendant may then file a Defence and the court process then continues until the dispute is listed for a trial where witnesses are called to give oral evidence and a judge makes a final determination.

What expenses does Carter Capner Law cover for you under its Emergency Service Worker accident compensation No-win No-fee terms?

Carter Capner Law's No-Win No-Fee terms affords fairness to those seeking compensation for personal injury including loss of income and future loss of income earning capacity. No-Win No-Fee - sometimes called "no-win, no-charge" and "no-win no-pay," allows legal representation to a level equivalent to that of the insurance company that will be resisting your payout. Essentially No-Win No-Fee terms provide that fees and case expenses are only payable when the claim is finalised and only if it is successful.

  • Court Filing Fees

  • Medical specialist consultation & report fees

  • Medical records collection fees

  • Expert report fees

  • Claim investigation

  • Barristers

    We will secure the services of a barrister who will also offer No-Win No-Fee terms

  • Document production

  • Police Report Fees

  • Government agency search fees

  • Freight & courier

  • Office charges

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