Hotel & Resort Injury Lawyers

Carter Capner Law handles insurance and compensation claims for a wide range of travel accidents and overseas holiday accidents, including hotel, holiday rental and resort injuries. If you have been injured in a hotel or resort, whether in Australia or abroad, please get in contact with our Hotel & Resort Injury Lawyers Brisbane and QLD because you may be entitled to compensation.

Do you have a claim?

Check to see if you are entitled to compensation. If you have a question, please get in touch with our team.

Do you have a potential Hotel or Resort Injury Claim?

Make an enquiry

What to do if you have been injured at a hotel or resort?

Accidents and illnesses can happen anytime and anywhere when travelling aboard aircraft, at airports, hotels, holiday rentals, resorts, on the road or when travelling by sea.

No matter what the injury and where it occurs in Australia, Our Hotel & Resort Injury Lawyers at Carter Capner Law can help with advice for injury compensation relating to:

  • lost wages;
  • loss of future earning capacity;
  • pain and suffering;
  • expenses;
  • loss of holiday enjoyment and the cost of care into the future.

If you have been injured in a hotel, holiday rental or resort in Australia or abroad, please get in contact with our Hotel & Resort Injury Lawyers because you may be entitled to compensation.

Accidents at a hotel, holiday rental or resort during your travels are far too common.

Our travel accident injury compensation team can assist you in claiming for injuries that you suffered, including:

  • Swimming pool and recreational accidents;
  • Faulty/broken equipment or poor quality accommodation fittings;
  • Inadequate security, terrorism and assault;
  • Falls from balconies, decks and bridges.

Our Hotel & Resort Injury Lawyers can investigate whether the accident that suffered your injuries was due to the negligence of the hotel/resort operations on a No Win, No Fee basis.


Schedule your no-obligation initial consultation

At our initial consultation, our Hotel & Resort Injury Lawyers can give you more information about the claim process and discuss the viability of your insurance or compensation claim. Our Hotel & Resort Injury Lawyers will also confirm your eligibility for no win no fee terms to pursue your case.


Investigation & gathering evidence

We will then gather evidence obtain reports from medical providers, travel coordinators and, police and other authorities where the accident happened. Our Hotel & Resort Injury Lawyers will also investigate your injuries so we can understand clearly how the injury will/has impacted your home life and at work.


Claim settlement or court proceedings?

Our services include comprehensive negotiations with the insurers and, in the case of compensation claims, for at-fault parties with a view to ensuring you recover the payout or compensation to which you are entitled.

In many instances, claims can be resolved without the need for court proceedings. Discuss your situation with Hotel & Resort Injury Lawyers.

What is the amount of insurance or compensation I will receive for my travel injury claim?

This depends on the extent of fault on the part of the service provider, the quality of your evidence, the quality of the Hotel & Resort Injury Lawyers’ investigation into the accident and the case presented by your lawyer in relation to loss of future earning capacity.

If someone whose injury has had a significant effect on their quality of life (work, psychological, physical) is entitled to more substantial compensation than someone whose injury has had a minor impact on their lives.

As is the case in other situations, the right to claim damages for injury depends on the circumstances and the elements proved, including fault and causation.

The amount of compensation also is determined by the following:

  • General damages (loss of enjoyment in life due to suffering);
  • Out-of-pocket expenses (medical bills, rehabilitation costs);
  • Any loss of income and superannuation contributions;
  • Paid and unpaid recuperative assistance;
  • Ruined holiday loss;
  • Holiday disappointment;
  • Potential medical or personal care costs that are likely to occur due to the injury; and
  • The interest from the loss of earnings.

For overseas injuries, does overseas law apply?

This “Cross-border” compensation claims carry many layers of complexity. Australian law usually applies to part of the claim and the law where the injury occurred to other parts.

It is necessary for Hotel & Resort Injury Lawyers to extensively liaise with overseas counterparts on many aspects of these types of claims.

What’s my chance of a successful claim?

Every situation is different. Our Hotel & Resort Injury Lawyers need to consider carefully:

  • how the accident occurred;
  • who was potentially at fault;
  • the law in the place where the injury occurred;
  • how the holiday was arranged;
  • whether the claim can be conducted in Australia and, if so in which state; and many other things.

How are travel injury compensation claims assessed for damages?

Be sure to keep all employment medical and health records from before and after the accident. Also, hold on to receipts, documents, waivers etc.

To assist Hotel & Resort Injury Lawyers with the investigation, it is important to try to do the following:

  • Make notes of your recollection of all events relevant to the accident
  • Record names and addresses of witnesses
  • Take photos and video of the place where you were injured. “A picture tells a thousand words”. Sketches are also helpful
  • Take photos and video of any product, equipment or object that injured you
  • Take photos of your injuries
  • Keep any defective product which caused an injury
  • Keep details of your absences from work caused by the injury
  • Make a list of visits to doctors, physiotherapists, chiropractors etc, for treatment and follow-up visits
  • Keep all invoices and receipts for medical, chemist etc. expenses
  • Record details of assistance provided by friends and family members
  • Collect contractual records
  • Collect documents showing your loss of earnings and earning capacity, including wage slips, group certificates, income tax returns (for six years prior to the accident and each year after), references and resumes

Is my claim worthwhile?

Whether your claim is worthwhile depends on the seriousness of your injury and how that affects your employment and lifestyle.

Some claims are not worthwhile such as those for trivial injuries where there is no insurer or the party at fault does not demonstrate significant assets against which a judgment can be enforced.

If you are not sure if your compensation claim is worthwhile, please contact us, and our Hotel & Resort Injury Lawyers will help assess your needs and eligibility for our no-win no-fee service.

Our Hotel & Resort Injury Lawyers at Carter Capner Law offers specially tailored services in connection with severe brain injury and spinal injury accidents for children and adults to help formulate comprehensive loss statements that include individualised damages components that make up multi-million dollar claims.

What are the costs of making a compensation claim for a resort accident?

It is essential to always speak to Hotel & Resort Injury Lawyers about your situation. Your financial position should not prevent you from seeking legal advice in regard to the injury you suffered that you are ‘not-at-fault’ for.

Medical bills and taking time off work or, even worse, potentially not being able to return to work can be costly. Hotel & Resort Injury Lawyers at Carter Capner Law offers a ‘no win, no fee’ service in many cases.

We service all of Australia in relation to travel and holiday injuries, including injuries occurring overseas.

Types of injuries that can occur at a hotel/resort.

If you have been injured in a hotel, holiday rental or resort in Australia or abroad, please get in contact with us because you may be entitled to compensation.

Head and brain injury.

Spinal and neck injury.

Shoulder injuries.

Ankle, knee and wrist injury.

Upper and lower limb injuries.


Soft tissue and eye injury.

Shock, anxiety and depression.

The CCL method

Our Hotel & Resort Injury Lawyers will quickly review the circumstances of your case to determine your prospects of a successful personal injury claim. And once we have approved your case the claim process can be promptly started following the CCL method


Assemble the initial information you are able to provide

Proper case preparation demands meticulous attention to detail. That’s why right from the start, we collect all the facts and continuously verify them with you and other sources. Constant updates to your comprehensive statement will ensure everyone – you, us, medical specialists and barristers – stay precisely on the same page.


Prepare initiating Claim Notice.

Once sufficient facts have been collected and the identity of the at-fault party confirmed, and initial Claim Notice can be completed in a way that persuasively asserts the basis and extent of your compensation request.


Keep collecting the facts.

Diligent claim preparation requires a comprehensive understanding of your medical income and employment histories. Our Hotel & Resort Injury Lawyers will obtain records from accident related treatment provided as well as from health professionals who have treated you for any prior conditions. Employment and income records asked also be collected and diligently examined .


Medical investigation of injury.

The extent of accident related injury must be independently verified by medical experts. Because compensation is paid for the permanent effects from an injury, specialist medical assessment is deferred until 9 – 12 months post injury. We’ll arrange examinations with appropriate specialists and the insurer of the at-fault party is entitled also to have you examined by its specialists.



Once all information has been collected and medical specialist reports obtained, our Hotel & Resort Injury Lawyers will carefully formulate the “damages” components of your claim demand. The CCL Method requires that every component – general damages, lost wages, expenses you have incurred, the value of past and future domestic care and the value of loss of future earning capacity – is based on authoritative evidence.



After the insurer has considered your damages ask, a settlement conference is arranged to attempt to negotiate a resolution. Although informal, the success of the conference depends on the extent of preparation that has gone before it. Offers will be exchanged and if the insurer is being reasonable, the conference offers a good opportunity to finalise the claim.


Settlement not reached: heading to court

If you are unable to reach an agreement within 60 days after the conference, a Claim and Statement of Claim must be filed in court in relation to your accident. The defendant may then file a Defence and the court process then continues until the dispute is listed for a trial where witnesses are called to give oral evidence and a judge makes a final determination.

What expenses does Carter Capner Law cover for you under its travel accident injury compensation No-win No-fee terms?

Carter Capner Law's No-Win No-Fee terms affords fairness to those seeking compensation for personal injury including loss of income and future loss of income earning capacity. No-Win No-Fee - sometimes called "no-win, no-charge" and "no-win no-pay," allows legal representation to a level equivalent to that of the insurance company that will be resisting your payout. Essentially No-Win No-Fee terms provide that fees and case expenses are only payable when the claim is finalised and only if it is successful.

  • Court Filing Fees

  • Medical specialist consultation & report fees

  • Medical records collection fees

  • Expert report fees

  • Claim investigation

  • Barristers

    Our Hotel & Resort Injury Lawyers will secure the services of a barrister who will also offer No-Win No-Fee terms

  • Document production

  • Police Report Fees

  • Government agency search fees

  • Freight & courier

  • Office charges

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