Defective Product Lawyers

Products can be defective by reason of poor design, poor assembly, dangerous components or poor durability. Our defective product lawyers handle injury compensation claims for a wide range of defective product accidents against manufacturers and suppliers worldwide.

Do you have a claim?

Check to see if you are entitled to insurance or compensation as a result of a defective product Accident. If you have a question, please get in touch with our Defective Product Lawyers.

Do you have a potential Product Liability claim?

Make an enquiry

What are the common claims for a defective product?

Defective Products can cause permanent injury or illness.

In the case of “consumer” type goods – i.e. those acquired for personal, domestic or household use – substantial compensation is available for injuries caused by safety issues and will other defects. This liability extends to cover not only the buyer of the products but subsequent users or owners.

Goods costing less than $100,000 (incl GST) are also considered to be consumer goods even if they are required commercially by a business.

People using such goods are entitled to expect that they are of acceptable quality, free from defects, safe and durable. Every situation is unique. Medical bills, lost wages, injuries (both physical and mental), and diminished quality of life are all possible outcomes in a product liability case, and each may be compensated for in addition to the product liability award. Depending on the specifics of your case, our Defective Product Lawyers can help you pursue additional kinds of compensation.

The legislation that applies to product liability claims is Parts V and VA of the Trade Practices Act and Parts 3-5 and 5-4 of the Australian Consumer Law.

Medical devices, home appliances, garden tools, pharmaceuticals, office equipment are just a few of the categories in respect of which injury compensation liability for the consequences of any defects extends to users.

Such claims are typically bought against the supplier or manufacturer and usually relate to defects in a component, the design of the product or its assembly.

Your Defective Product Lawyers can also answer any questions you have about the claims process, and explain how compensation is calculated. Some cases may be eligible for a no-win, no fee arrangement (your lawyer will advise you on your eligibility for this type of arrangement).

A customer has three (3) years to file a claim after discovering of a loss, a flaw, or the manufacturer’s identity.

  • The consumer must demonstrate that the product has a flaw.
  • The consumer must provide evidence of their loss or harm.

Loss and damage may consist of:

  • Economic loss brought on by the faulty product
  • injuries that the claimant allegedly sustained
  • other than the individual bringing the claim, another person’s injuries or death

Following the establishment of these, the customer may begin the claim by bringing legal action against the manufacturer or submitting a complaint to a consumer protection organisation like the ACCC.

You may additionally be able to claim in relation to a product defect injury if unable to work due to sickness, disability, or a permanent injury resulting from a defective product, through your super as a Total and permanent disability (“TPD”) or income protection claim.


Common defective product claim categories

Here are examples of the type of product that may be eligible to claim for:

  • medical devices – Phillips CPAP; Allergan textured implants; Joint replacements;
  • household appliances;
  • garden maintenance products;
  • office equipment;
  • pharmaceuticals;
  • sporting equipment;
  • motor vehicles.

It is recommended to speak to a Defective Product Lawyers to discuss how to take the best course of action.


Motor vehicle or automotive parts and components


Sporting goods


Garden-use items/material


Personal-use products


Medical products


Domestic or general use items


Food or beverages

Are there any time-limits to claim compensation for defects?

Yes. Claims must be commenced within three (3) years of the date of injury; becoming aware of the defect; that the manufacturer was at fault for the defect; or that the injury was significant enough to warrant a lawsuit for compensation.

This makes it imperative to seek legal assistance as soon as possible after a product defect has caused an injury.

This is also important to take immediate action as it increases the chances of securing critical evidence that could make the difference in your claim’s success.

Don’t delay your right to claim for compensation, speak to one of our Defective Product Lawyers today.

When is a company/manufacturer deemed responsible for a defect?

If a product is faulty, the manufacturer shall be held liable if the product fails to meet reasonably acceptable standards.

1. Design

The manufacturer must ensure that the product is designed to minimise any potential damage to consumers. If the product is potentially unsafe, it is crucial to warn the customer of the dangers while utilising the product.

2. Manufacturing

When producing new products, businesses are expected to achieve a product able to be used safely.

Speak to our Defective Product Lawyers to see what available options you are entitled to.

Should I speak to a defective product lawyer?

All Please speak to one of our expert Defective product lawyers so that you can receive the compensation you deserve for your injuries.

What type of injuries could occur due to a defect?

Products can be defective by reason of poor design, poor assembly, dangerous components or poor durability.

Road accident injuries due to vehicle defects.

Skin burns from a fire due to faulty product.

Limb injuries due to defective appliances, sporting goods or garden equipment.

Serious diseases due to unsafe components in medical devices.

The CCL method

Our Defective product lawyers will quickly review the circumstances of your case to determine your prospects of a successful personal injury claim. And once we have approved your case the claim process can be promptly started following the CCL method


Assemble the initial information you are able to provide

Proper case preparation demands meticulous attention to detail. That’s why right from the start, we collect all the facts and continuously verify them with you and other sources. Constant updates to your comprehensive statement will ensure everyone – you, us, medical specialists and barristers – stay precisely on the same page.


Prepare initiating Claim Notice.

Once sufficient facts have been collected and the identity of the at-fault party confirmed, and initial Claim Notice can be completed in a way that persuasively asserts the basis and extent of your compensation request.


Keep collecting the facts.

Diligent claim preparation requires a comprehensive understanding of your medical income and employment histories. Our Defective Product Lawyers will obtain records from accident related treatment provided as well as from health professionals who have treated you for any prior conditions. Employment and income records asked also be collected and diligently examined .


Medical investigation of injury.

The extent of accident related injury must be independently verified by medical experts. Because compensation is paid for the permanent effects from an injury, specialist medical assessment is deferred until 9 – 12 months post injury. We’ll arrange examinations with appropriate specialists and the insurer of the at-fault party is entitled also to have you examined by its specialists.



Once all information has been collected and medical specialist reports obtained, our Defective Product Lawyers will carefully formulate the “damages” components of your claim demand. The CCL Method requires that every component – general damages, lost wages, expenses you have incurred, the value of past and future domestic care and the value of loss of future earning capacity – is based on authoritative evidence.



After the insurer has considered your damages ask, a settlement conference is arranged to attempt to negotiate a resolution. Although informal, the success of the conference depends on the extent of preparation that has gone before it. Offers will be exchanged and if the insurer is being reasonable, the conference offers a good opportunity to finalise the claim.


Settlement not reached: heading to court

If you are unable to reach an agreement within 60 days after the conference, a Claim and Statement of Claim must be filed in court in relation to your accident. The defendant may then file a Defence and the court process then continues until the dispute is listed for a trial where witnesses are called to give oral evidence and a judge makes a final determination.

What expenses does Carter Capner Law cover for you under its Defective Product compensation No-win No-fee terms?

Carter Capner Law's No-Win No-Fee terms affords fairness to those seeking compensation for personal injury including loss of income and future loss of income earning capacity. No-Win No-Fee - sometimes called "no-win, no-charge" and "no-win no-pay," allows legal representation to a level equivalent to that of the insurance company that will be resisting your payout. Essentially No-Win No-Fee terms provide that fees and case expenses are only payable when the claim is finalised and only if it is successful.

  • Court Filing Fees

  • Medical specialist consultation & report fees

  • Medical records collection fees

  • Expert report fees

  • Claim investigation

  • Barristers

    Our Defective Product Lawyers will secure the services of a barrister who will also offer No-Win No-Fee terms

  • Document production

  • Police Report Fees

  • Government agency search fees

  • Freight & courier

  • Office charges

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