Singapore Airlines is facing allegations from Carter Capner Law, an Australian firm representing passengers injured in the severe turbulence incident on Flight SQ321 from Heathrow to Singapore in May 2024. The flight experienced extreme turbulence 37,000 feet above Myanmar, causing a sudden drop that launched passengers into the ceiling, resulting in one fatality and multiple injuries.
Geoff Kitchen, a 73-year-old British passenger, died from a suspected heart attack during the incident, while Australian passenger Kerry Jordan was left paralyzed. The turbulence injured dozens of others, some seriously, prompting Carter Capner Law to criticize Singapore Airlines for allegedly offering inadequate compensation.
Peter Carter, the firm’s director, warns that the airline’s medical payments come with conditions requiring passengers to sign a final release, which may limit their rights to future compensation. He advises that true compensation can only be determined after long-term medical assessments, and many passengers could be entitled to seven-figure payouts.
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