Encountered issues on this cruise or another? Carter Capner Law is expert in compensation and insurance claims arising on cruise ships and cruise ship excursions. We act for passengers, crew and their families, worldwide. Call today on 1300 529 529 or click here to reach Carter Capner Law. Click on Client Showcase to view our history of cruise ship accident compensation claims.
On January 24, 2024, Princess Cruises made a significant announcement regarding the Sun Princess. Due to unspecified issues at the Fincantieri Monfalcone shipyard, the vessel’s delivery has been delayed. This unforeseen complication has led to the cancellation of the ship’s highly anticipated inaugural cruise, affecting numerous passengers and travel plans.
Details of the Incident
The delay in the Sun Princess’s delivery stems from structural and technical issues at the shipyard. As a result, the maiden voyage, originally scheduled to commence on February 8, has been canceled. The itinerary was set to include various Mediterranean ports, starting from Barcelona and covering destinations like Palma de Mallorca, Messina, Piraeus-Athens, Kusadasi-Ephesus, Thira (Santorini), and Naples, concluding in Civitavecchia-Rome.
Princess Cruises has taken steps to mitigate the impact on affected passengers. All bookings for the canceled maiden voyage received full refunds, including cruise fares and any pre-purchased onboard amenities and services. Additionally, passengers were offered a 50% bonus in future cruise credit (FCC), valid until November 30, 2024. Passengers with booked flights also received compensation for flight change or cancellation fees, amounting to USD 200 per person. Importantly, Princess Cruises also protected travel agent commissions to support their business partners.