Incident Americas Los Angeles · 13 January 2025
Princess Cruises Eases Policies for Passengers Affected by LA Wildfires - 13 January 2025
What happened
In response to the devastating wildfires impacting the Los Angeles region in January 2025, Princess Cruises announced flexible cancellation options for passengers residing in affected areas. The cruise line permitted guests to cancel upcoming cruises scheduled between January 11th and 30 January 2025, without incurring cancellation penalties, offering full refunds and Future Cruise Credits to ease the burden on those displaced or at risk.
The company confirmed that cruise operations at key departure points, including the Los Angeles World Cruise Center, continued uninterrupted despite the fires, with Port Canaveral and scheduled departures proceeding as planned.
Cancellation and refund policy
Affected passengers residing in the impacted Los Angeles areas were permitted to cancel their bookings for cruises departing between January 11th and 30 January 2025, without penalty. Guests received a Future Cruise Credit (FCC) equivalent to the value of their original booking, along with full refunds for any pre-purchased onboard services and shore excursions.
Operational status
Departure points
- Los Angeles World Cruise Center: Operations continued uninterrupted
- Port Canaveral: Scheduled departures proceeded as planned
Company statement
Princess Cruises emphasised its commitment to accommodating guests during the crisis and ensuring their safety and convenience. The flexible policy reflected the cruise line's recognition of the unprecedented disruption caused by the wildfires and the need to support affected passengers.