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Introduction
On March 16, 2024, the Sun Princess encountered a technical delay that prompted a change in its scheduled Mediterranean Cruise itinerary. The planned visit to Santorini, Greece, was canceled, with Chania, Crete, selected as the replacement destination. Princess Cruises provided compensation to passengers in response to the adjustment.
Details of the Incident
The technical issue led to the alteration of the itinerary, with the cruise line opting for Chania as an alternative port of call to maintain the voyage’s appeal. In recognition of the inconvenience caused, passengers were granted a $50 onboard credit (OBC) per person, applicable towards various shipboard amenities and shore excursions.
Operational Context
This itinerary change occurred during Sun Princess’s 10-day Mediterranean Cruise, which included several other notable destinations. The adjustment serves as a reminder of the unforeseen technical challenges that can arise during a cruise and the importance of swift and effective responses by cruise lines to ensure passenger satisfaction.