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Passenger and crew emergencies

Illness outbreak Europe Off the coast of Belgium · 20 February 2025

Iona Norovirus Outbreak 2025: Suspected GI Illness Disrupts Northern Europe Cruise

Date
Location
Off the coast of Belgium, Northern Europe
Incident type
Illness outbreak
Published

What happened

On 20 February 2025, P&O Cruises' vessel Iona reported a suspected norovirus outbreak during a 7-day roundtrip voyage from Southampton, UK. The ship was sailing off the coast of Belgium en route back to England when multiple passengers reported gastrointestinal symptoms including vomiting. Fewer than 1% of passengers were affected; no fatalities were reported.

P&O Cruises immediately implemented enhanced sanitation protocols and notified public health authorities. The vessel continued its voyage while managing the outbreak through isolation of affected individuals, increased cleaning of high-touch areas, and distribution of hand sanitizers throughout the ship.

Details of the rescue

Following confirmation of suspected norovirus cases on 20 February 2025, the ship's Captain addressed all passengers and crew. Enhanced sanitation measures were immediately deployed, including continuous disinfection of communal areas, isolation of symptomatic individuals in their staterooms, and restricted access to certain facilities. The onboard medical center operated around the clock to provide care. P&O Cruises assured affected travelers that full refunds would be provided for any missed shore excursions.

Passengers and crew

Affected

  • Fewer than 1% of passengers reported gastrointestinal symptoms consistent with norovirus.
  • Symptomatic individuals were isolated in their staterooms for containment.

Casualties

Fatalities

  • None reported.

Injuries

  • Multiple passengers reported gastrointestinal symptoms including vomiting; treated by onboard medical center.

Rescued

  • All passengers and crew remained onboard; vessel continued voyage under enhanced health protocols.

Emergency response

P&O Cruises collaborated with public health authorities to manage the outbreak. Enhanced sanitation protocols included increased cleaning of high-touch surfaces, isolation of affected individuals, and distribution of hand sanitizers. The onboard medical center provided 24-hour care. However, some passengers reported operational challenges during isolation, including delays in receiving food deliveries, clean towels, and fresh bed linen, attributed to crew shortages.

Current status

The vessel completed its voyage and returned to Southampton. P&O Cruises committed to providing full refunds for missed shore excursions and pledged to review health protocols and contingency planning in light of the incident. The company reiterated its adherence to established health protocols and ongoing collaboration with public health authorities.

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Carter Capner Law tracks cruise ship and ferry incidents worldwide to spotlight passenger safety issues. We act for passengers and crew injured at sea or in port.