At the initial consultation, Genevieve’s lawyers provided information about the claim process and discussed the viability of an insurance or compensation claim. They also confirmed her eligibility for a No Win No Fee agreement.

The legal team investigated and gathered evidence while Genevieve recovered from her injuries. This included collecting medical treatment records prior to and subsequent to the surgery, as well as employment and income records.

The lawyers obtained relevant medical records and reports from treating doctors, then sought an independent medical expert’s opinion on the extent of Genevieve’s injury and whether the treatment met the requisite standard of care.

Based on the investigation results, the team lodged an insurance claim and, where applicable, a compensation claim for the physical and psychological deficits sustained due to the surgery.

Genevieve’s lawyers formulated her damages demand and arranged an out-of-court meeting to negotiate the claim settlement.

The claim was successfully settled during post-mediation negotiations, avoiding the need for further court proceedings.