Hundreds of Australians are banding together in a class action against Harvey Norman, alleging they were misled by “too good to be true” interest-free promotions. Shoppers claim that instead of simple repayment plans, they were tied to costly credit card contracts with Latitude Finance, stung by hidden fees, monthly charges, and unsolicited credit limits of up to $10,000.

The action, led by Carter Capner Law, follows an October 2024 Federal Court ruling—upheld on appeal—that Harvey Norman and Latitude Finance had misled consumers. Director Peter Carter said customers were promised straightforward interest-free deals but were instead trapped in credit arrangements that “vastly differed” from what was advertised.

Examples include an Adelaide customer who bought a TV and PlayStation 4 but was forced into a GO Mastercard contract with fees totalling $550 over five years. Another shopper in Goulburn found himself unexpectedly issued a $2,500 credit card. In many cases, sales staff allegedly completed credit card applications on behalf of customers without their full understanding.

The class action seeks repayment of all fees and charges incurred, with Carter warning that many affected families faced hardship. He urged other consumers who signed up during the promotion period to come forward and join the case.

Full story/source:
https://www.yourlifechoices.com.au/retail/misled-by-store-promos-harvey-norman-faces-class-action-lawsuit/