Australian law firm Carter Capner Law has accused Singapore Airlines of attempting to “low-ball” compensation claims for passengers injured during the severe turbulence incident on Flight SQ321 in May 2024. Peter Carter, the firm’s director, claims that passengers are being pushed to accept inadequate settlements in exchange for advance medical payments, potentially forfeiting their rights to future compensation. Carter warns that serious injuries, such as spinal and neurological damage, require long-term assessment, and passengers may be entitled to much larger payouts, possibly in the seven-figure range.

Carter also referenced findings from an investigation by Nine Network’s 60 Minutes, which supports the claim that the flight crew may have knowingly flown too close to a storm. Carter believes that crew responsibility for the incident could result in Singapore Airlines’ compensation liability being unlimited.

In response, Singapore Airlines has stated that it is fully cooperating with authorities and has already offered compensation, including $1,000 for immediate expenses, full refunds for passengers, and tailored compensation for those with severe injuries. However, Carter continues to advise passengers to avoid signing early settlement agreements and to seek comprehensive legal advice.

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