Singapore Airlines is facing accusations from Carter Capner Law, an Australian firm representing passengers from Flight SQ321, which encountered extreme turbulence during a May 2024 journey from London to Singapore. The incident left dozens of passengers injured, and one British passenger, Geoff Kitchen, tragically died from a suspected heart attack.

During the turbulence, the plane, flying 37,000 feet over Myanmar, suddenly dropped, causing passengers not wearing seatbelts to be thrown into the ceiling. The pilot declared a medical emergency, and the flight was diverted to Bangkok. Among the injured was Australian passenger Kerry Jordan, who was left paralyzed from the chest down.

Carter Capner Law has accused Singapore Airlines of attempting to settle claims “on the cheap,” warning that the airline’s offers of medical payments come with conditions requiring passengers to sign a final release. Peter Carter, the firm’s director, advises passengers that their true compensation can only be determined through long-term medical assessment and may reach seven figures, especially for those with serious, life-altering injuries.

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