19/09/2023 Update – Media Release Statement: An Urgent Call for ASIC to Investigate Unfair Alcohol-Related Clauses in Travel Insurance.
Speaker 1 (00:00):
There are calls for an urgent review into travel insurance policies after two Australians were denied cover for being under the influence of alcohol. A travel law expert says most tourists would be shocked. It could actually void claims.
Anna McGraw (00:15):
Two women on holidays of a lifetime. Kylie Enwright from New South Wales in Thailand.
Paul Enwright (00:21):
We weren’t drink-driving. We weren’t on scooters. We weren’t in the traffic or the public areas.
Anna McGraw (00:28):
Ella Cutler from Western Australia who fell in Croatia.
Nicole Cutler (00:32):
Then to hear that the insurance company had let us down was… We just went into complete and utter shock.
Anna McGraw (00:40):
Both were denied travel insurance after horrific accidents under the premise they had alcohol in their system.
Peter Carter (00:47):
It seems to me that there are some very unsatisfactory claims practices and policy wordings.
Anna McGraw (00:54):
Compensation expert Peter Carter has written to the Australian Securities and Investments Commission, calling for an urgent investigation into unfair terms around alcohol.
Peter Carter (01:05):
It’s not referred to on any of the insurer’s website, and it’s not being brought to any traveler’s attentions.
Graham Turner (01:12):
In our experience. It’d be very, very unusual for that unless you were well over the limit.
Anna McGraw (01:17):
Despite concerns around certain policies, the advice for Australians leaving the country remains the same. If you don’t have insurance, don’t travel, but check the fine print.
Graham Turner (01:28):
A lot of countries don’t have those bilateral agreements.
Peter Carter (01:31):
Choose a policy that doesn’t have an outrageous exclusion.
Anna McGraw (01:34):
To end your holiday at home in one piece. Anna McGraw, Seven News.