June 20, 2017

The Australian Competition and Consumer Commission is taking Thermomix to court after a number of people have come forward with injuries from the product.

The Australian consumer watching claims Thermomix failed to report 14 serious injuries within the mandatory period and mislead their consumers about guarantee rights.

Back in 2014 Thermomix was making headlines over the TM31 model which they are also being sued over.

ACCC acting chair Delia Rickard said, “In relation to the safety of the TM31 model, it is alleged that Thermomix made false representations and engaged in misleading conduct by representing to consumers that it was not aware of any safety issue.”

It is alleged that Thermomix continued to sell the TM31 model even after they were made aware of the safety issues with the product and did not disclose the issue to ensure customers were aware of it.

For information on damages claims, go to: Personal Injury Law
The ACCC further claims that Thermomix made misleading statements in regards to the nature of the recall to the media in 2014.

Thermomix Australia has responded to the claims and released a statement saying they were co-operating fully.
“As always, our highest priority is the wellbeing and satisfaction of all our customers, consultants and partners,” the statement says.

Consumer watchdog CHOICE is calling for Thermomix to play fair after burned consumers were made to sign non disclosure agreements.

He said more transparency around product safety was needed.

“At present while businesses have an obligation to report any product safety incident that causes death or serious injury, there is no requirement for these reports to be made public,” Mr Levy said.

The first case management conference is scheduled to be heard in Melbourne on July 21.

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