Have any questions? Call us: Carter Capner Law is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and manage your personal information across our legal services, class action platforms, and online environments.
1. Why We Collect Personal Information
We collect personal information to:
- Provide legal advice and services;
- Assess your eligibility and prepare for legal matters, including class actions;
- Communicate with you about legal rights, entitlements, and developments;
- Fulfil legal obligations, including court and regulatory compliance;
- Operate, manage, and improve our legal practice.
2. What Personal Information We Collect
The type of personal information we collect depends on your matter and how you interact with us. It may include:
- Name, contact details, and date of birth;
- Identification documents;
- Employment, income, taxation, or superannuation information;
- Health and medical records (especially for compensation claims);
- Contractual, financial, or property transaction details;
- Information provided via emails, calls, web forms, or registration portals.
3. How We Collect Personal Information
We may collect your information through:
- Direct interactions (consultations, phone calls, emails, online forms);
- Third parties with your consent (e.g. doctors, insurers, employers);
- Our website or digital tools (e.g. expression of interest forms);
- Publicly available sources and service providers related to your matter.
4. Use and Disclosure of Your Information
Your information may be used or disclosed to:
- Deliver legal services and manage your matter;
- Conduct investigations, prepare and file claims, or join class actions;
- Engage with experts, barristers, and third-party service providers;
- Interact with courts, insurers, government bodies, and opposing parties;
- Send legal updates or information on our services (opt-out available);
- Ensure regulatory and administrative compliance.
We only use or share your information for the purpose it was collected, unless permitted or required by law, or with your consent.
5. Class Actions and Online Registrations
By submitting an expression of interest or class action form, you consent to us using the information provided to:
- Assess eligibility and legal standing for class action participation;
- Include your claim in a legal proceeding if applicable;
- Communicate important updates, documentation requests, and legal advice.
All information submitted is treated as confidential and used strictly within the context of the class action or legal investigation.
6. Use of Cookies
We use cookies and similar tracking technologies to improve user experience and analyse website traffic. Cookies are small data files stored on your device when you visit our website. You can control cookie settings through your browser preferences. Disabling cookies may affect site functionality.
7. Website Analytics and Log Data
When you browse our website, our servers may automatically log information sent by your browser, such as your IP address, browser type and version, pages visited, time spent on each page, and any errors encountered. While this data is not personally identifiable on its own, it may be used in combination with other data to identify you.
8. Consent and Withdrawing Consent
By providing personal information or using our site, you consent to its collection and use for the purposes stated in this policy. For secondary purposes like marketing, we will seek your express or implied consent. You may withdraw consent at any time by contacting us or using the unsubscribe option in our emails.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided personal information, please contact us and we will take appropriate steps to delete it.
10. International Transfers of Information
Your personal information may be stored or processed by third-party providers located outside Australia. Where such transfers occur, we take reasonable steps to ensure your data is protected in accordance with Australian privacy laws and this policy.
11. Retention of Personal Information
We retain personal information only as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. Once no longer required, we securely delete or de-identify the information.
12. Your Rights and How to Control Your Information
You have the right to:
- Access the personal information we hold about you;
- Request corrections to inaccurate or incomplete data;
- Withdraw consent or unsubscribe from communications;
- Lodge a complaint about privacy breaches;
- Request deletion of data where legally permitted.
Requests can be made by contacting us using the details below. We may need to verify your identity before fulfilling certain requests.
13. Data Security
We take reasonable precautions to protect personal information from unauthorised access, misuse, loss, or disclosure. These include secure data storage systems, access restrictions, and industry-standard cyber protection measures. However, no transmission or storage method is 100% secure.
14. Third-party Services and Links
Our website may include links to third-party sites or services. We are not responsible for their privacy practices or content. We recommend reviewing their policies when interacting with those services.
15. Changes to This Privacy Policy
We may update this policy periodically to reflect changes to our operations or legal obligations. Updates take effect once published on our website. If changes are significant, we will provide a notice or seek renewed consent where required.
16. Contact Us
If you have any questions, complaints, or requests regarding your personal information or this policy, please contact:
Email: privacy@cartercapner.com.au
Mail: GPO Box 1860, Brisbane QLD 4001
You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.