Have any questions? Call us: Encountered issues on this cruise or another? Carter Capner Law is expert in compensation and insurance claims arising on cruise ships and cruise ship excursions. We act for passengers, crew and their families, worldwide. Call today on 1300 529 529 or click here to reach Carter Capner Law. Click on Client Showcase to view our history of cruise ship accident compensation claims.
Introduction
On November 25, 2023, Ovation Of The Seas faced an urgent medical situation shortly after departing from Sydney, NSW, Australia. The cruise ship had to return to its homeport for the emergency medical evacuation (medevac) of a male passenger. This incident, coupled with adverse weather conditions at a later port, led to significant alterations in the ship’s itinerary, impacting the overall cruise experience for passengers.
Details of the Incident
The medical emergency involved a male passenger requiring urgent medical attention. Promptly responding to the situation, the ship returned to Sydney for the passenger’s disembarkation and subsequent medical care. However, the situation led to a deviation from the scheduled itinerary, with the ship skipping its planned stop at Port Chalmers/Dunedin and heading directly to Wellington.
Upon reaching Wellington, the Ovation Of The Seas faced another challenge – adverse weather conditions with strong winds between 40-50 knots (21-26 m/s), making docking at the harbor difficult. The ship had to cancel its Wellington call and reroute through Cook Strait towards Napier, leading to further changes in the planned stops.
Operational Context
This series of events occurred during the Ovation Of The Seas’ 10-day “New Zealand Cruise,” originally set to visit various NZ ports, including Fiordland National Park, Port Chalmers/Dunedin, Wellington, Napier, and Picton. The itinerary changes, necessitated by the medical emergency and subsequent weather challenges, resulted in the cancellation of several port calls, altering the cruise experience for passengers.