Encountered issues on this cruise or another? Carter Capner Law is expert in compensation and insurance claims arising on cruise ships and cruise ship excursions. We act for passengers, crew and their families, worldwide. Call today on 1300 529 529 or click here to reach Carter Capner Law. Click on Client Showcase to view our history of cruise ship accident compensation claims.
From August to October, a distressing situation unfolded on the Pacific Explorer cruise ship involving a bed bug infestation. Multiple passengers, including Annalise Butson and Kelly Morrison, reported severe bed bug bites from the same cabin on separate voyages. The infestation, despite the cruise line’s stated hygiene standards, raised significant concerns about onboard health and safety protocols.
Details of the Incident
The issue came to light when Annalise Butson reported painful welts after her cruise, which was supposed to be a luxurious Fiji getaway. Following her complaint, two more passengers came forward with similar experiences in the same cabin. Kelly Morrison, particularly conscious of health issues, was dismayed to find herself afflicted with bed bug bites, despite her efforts to sanitize her cabin. In response, P&O Cruises Australia conducted an investigation but reported no evidence of bed bugs, maintaining that they adhere to strict hygiene protocols.
The bed bug incidents took place over multiple voyages of the Pacific Explorer, departing from Auckland. The repeated nature of the complaints in the same cabin highlighted a potential oversight in the ship’s pest control measures. The cruise line’s response and the continued occurrence of such incidents prompted a review of onboard health and safety standards