How to Participate:

If you or your family shopped at Woolworths or Coles between September 2021 and May 2023, you may be eligible for compensation. Register your interest to receive advice about your compensation entitlement and join the class action led by Carter Capner Law.

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If the form is not submitting correctly, please visit our woolworthscolesclassaction.com.au

“Peter Carter reckons customers should entertain a class action, citing the potential for significant compensation based on supermarket spending habits.”


dailymail.co.uk,
Why you could be owed thousands of dollars by Woolworths and Coles,
September 29, 2024

Between September 2021 and May 2023, Woolworths and Coles allegedly engaged in deceptive pricing practices, misleading customers with their “Prices Dropped” and “Down Down” promotions.

The ACCC has taken action, raising concerns about how these pricing manipulations impacted Australian shoppers. Carter Capner Law is investigating these practices to determine whether consumers are entitled to compensation for being deceived by these tactics.

Alleged Deceptive Practices:

  • Woolworths and Coles allegedly increased prices by at least 15% for a short period before placing them in deceptive promotional campaigns.
  • The ACCC claims these promotions misled consumers by displaying inaccurate “was” prices, making the discounts appear larger than they actually were.

Woolworths + Coles Alleged Promotional Misconduct

Woolworths and Coles are facing serious allegations of deceptive promotional practices. The ACCC alleges both supermarkets manipulated prices to mislead customers with false savings, including their “Prices Dropped” and “Down Down” promotions.

Product Name Regular Price Price Spike Discount’ Price Discount’ Price Sting
Dettol Foam Hand Wash Refill Rose & Cherry 900ml (2814625) $7.00 $10.50 $9.50 36%
Glade Sense & Spray Automatic Air Freshener Sheer Vanilla Embrace (3057591) $9.00 $14.00 $12.00 33%
Raid Max Cockroach Baits Traps 12 Pack (9508456) $9.50 $13.00 $12.00 26%
Viva Paper Towel White Select-A-Size 3 Pack (3823600) $4.50 $6.50 $5.50 22%
Fab Laundry Powder Frangipani 1kg (7780189) $4.50 $8.00 $5.50 22%

Woolworths: Selected Categories

Pet Care & Food

Product Name Regular Price Price Spike Discount’ Price Discount’ Price Sting
Lucky Dog Bones Original 800g (433643-EA) $4.50 $6.50 $6.00 33%

Personal Care

Product Name Regular Price Price Spike Discount’ Price Discount’ Price Sting
Rexona Men Antiperspirant Original 250ml (1079-EA) $5.00 $6.50 $6.00 20%

These misconducts allegedly impacted the prices of everyday items like Arnott’s Shapes, Strepsils, Tim Tams, Moccona coffee, and more. To understand the details of each supermarket’s alleged misconduct, follow the links above.

Key Concerns Being Investigated:

  • Deceptive pricing on hundreds of products at Woolworths and Coles.
  • The financial impact on consumers who regularly shopped at these supermarkets.
  • The broader implications of deceptive pricing in the Australian retail industry.

The alleged facts support a very good class action claim on behalf of consumers Australia wide who regularly shopped at those markets during the relevant periods.

The success of the class action does not depend on the ACCC case against the grocery giants but the evidence the ACCC has collected would be useful. The claim relies on their breaches of the Australian Consumer Law sections 18 (misleading/deceptive conduct), 20, 21 (unconscionable conduct) and 29 (misleading representation re price of goods).

“Carter Capner Law director Peter Carter suggests that customers should not let this deceptive conduct go unchallenged.”


news.com.au,
‘Express outrage’: Chance for class action against Woolworths, Coles, lawyer says,
September 29, 2024

Potential Compensation:

If you regularly shopped at Woolworths or Coles during this period, you may be entitled to compensation. Early estimates suggest that households could claim between $2,000 and $5,000, depending on the amount spent and the impact of deceptive pricing.