Who is Carter Capner Law acting for?

A class action is being prepared to file on behalf of businesses against suppliers of photocopiers, printers, office automation services and internet telephony services by reason of the imposition of exit obstacles and demands for early termination of long term contracts.

Consumers and small businesses (less than 20 personnel whether full-time, part-time or casual) are protected against unfair terms in “standard form” contracts for the supply of goods or services. Even if you are not a small business but your supplier has less than 20 personnel you gain the same protection.

What is the claim about?

Many photocopier and office equipment sellers have for decades operated under a “forever customer” business model whereby customers were confused with obscure monthly charges, superfluous paperwork – each containing additional or contradictory customer obligations  – and never-ending contract termination notification obligations which allowed dealers to purport that a substantial “break lease” or termination charge was payable even at the end of a five year term when the equipment supplied was worthless.

Dealers also offered “upgrades” or “additional services” at a seemingly attractive cost towards the end of the term as an alternative to the customer having to pay the termination charge. That device was for the purpose of having customers sign on for another five or more years.

Photocopier dealers have now diversified into other fields including – office automation services and Internet telephony services – using the same exit obstacle and forever customer business model.

What should I do?

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