Travel & holiday injuries · stage by stage
Aircraft & airline claims
Turbulence, boarding and cabin injuries on flights, and the international conventions that cap and control airline liability.
2 yearsClaims against an airline
Claims against hotels, tour operators and cruise lines can follow other rules, depending on where it happened.
Stage 2
Is there a claim?
Who is responsible, which scheme applies, and whether your situation is covered.
- Aircraft & airline claimsSingapore Airlines Flight SQ321 Turbulence Case: Lessons for Queensland TravellersWhat the SQ321 turbulence injuries showed about airline liability — the convention that governs it, and the two-year deadline it imposes.
- Aircraft & airline claimsFlight Delays and Cancellations: When Can You Claim Compensation?What an airline owes you for a delayed or cancelled flight — the convention limits, the Australian Consumer Law, and what to ask for.
- Aircraft & airline claimsTurbulence Injuries: Can You Claim Compensation from an Airline?When an airline must pay for a turbulence injury, how little it can do to avoid that, and the two-year deadline that ends the claim outright.
- Aircraft & airline claimsAircraft accidents in JapanWhat happens to an Australian injured on a flight in Japan — which convention applies, who you sue, and how little time you have to do it.
Talk to us
Hurt while travelling and not sure where you stand?
Tell us what happened in a sentence. We will point you to the right guide, or tell you plainly if there is no claim in it.
No-obligation first consultation. We will be in touch within 1–3 business days.