Travel & holiday injuries · stage by stage
Travel & holiday injuries
Injuries on holiday and in transit, where travel insurance stops and a legal claim starts, and who is actually liable when it happened overseas.
Claims against hotels, tour operators and cruise lines can follow other rules, depending on where it happened.
Stage 2
Is there a claim?
Who is responsible, which scheme applies, and whether your situation is covered.
- Hotels & resorts overseasWhen Does a Hotel’s Duty of Care Extend to Off-Site Activities? Exploring Liability Beyond the ResortHow far a hotel’s responsibility reaches beyond its own grounds — excursions, transfers, and the operators it recommends.
- Aircraft & airline claimsSingapore Airlines Flight SQ321 Turbulence Case: Lessons for Queensland TravellersWhat the SQ321 turbulence injuries showed about airline liability — the convention that governs it, and the two-year deadline it imposes.
- Cruise shipsCruise Ship Injuries: Jurisdiction Challenges for Queensland ResidentsWhy the ticket you never read decides where you sue after a cruise injury — and what Australian law still gives you regardless.
- Hotels & resorts overseasGym Injuries at Hotels and Resorts in Queensland: Understanding Liability and Your RightsWhen a hotel gym injury is the venue’s responsibility, what a membership waiver can exclude, and what it cannot.
- Aircraft & airline claimsFlight Delays and Cancellations: When Can You Claim Compensation?What an airline owes you for a delayed or cancelled flight — the convention limits, the Australian Consumer Law, and what to ask for.
- Aircraft & airline claimsTurbulence Injuries: Can You Claim Compensation from an Airline?When an airline must pay for a turbulence injury, how little it can do to avoid that, and the two-year deadline that ends the claim outright.
- Hotels & resorts overseasSwimming Pool Accidents at Hotels & Resorts: Liability and Safety MeasuresThe standards a hotel pool is meant to meet, when falling short of them is negligence, and what a claim requires you to show.
- Hotels & resorts overseasFood Poisoning at Hotels & Resorts: Understanding Liability and Seeking CompensationProving that a hotel meal made you ill, who is answerable for it, and the evidence that has to be collected before it disappears.
- Hotels & resorts overseasSlip and Fall Accidents in Hotels & Resorts: Your Rights & How to Claim CompensationWhat has to be proved after a fall in a hotel — notice of the hazard, the system of inspection, and the evidence that shows both.
- Hotels & resorts overseasInjured in a Hotel or Resort Overseas? Your Compensation Rights as an AustralianWhat an Australian can claim after being hurt in a hotel abroad — who is liable, where the claim is run, and which country’s law applies.
- Aircraft & airline claimsAircraft accidents in JapanWhat happens to an Australian injured on a flight in Japan — which convention applies, who you sue, and how little time you have to do it.
Stage 3
How long have I got?
The notice periods and limitation dates that apply to these claims.
Claims against hotels, tour operators and cruise lines can follow other rules, depending on where it happened.
Talk to us
Hurt while travelling and not sure where you stand?
Tell us what happened in a sentence. We will point you to the right guide, or tell you plainly if there is no claim in it.
No-obligation first consultation. We will be in touch within 1–3 business days.