Itinerary change Americas Caribbean · 27 October 2024
Regal Princess Cancels Caribbean Cruise Due to Technical Issues: Incident on 27 October 2024
What happened
On 27 October 2024, Princess Cruises announced the cancellation of the Regal Princess's scheduled 7-night "Western Caribbean with Mexico Cruise" departing from Galveston, Texas, due to unforeseen technical maintenance requirements. The cancellation disrupted the vessel's planned maiden Caribbean season from its new homeport in Galveston, which had just concluded a transatlantic relocation from Southampton on the same date.
No passengers or crew were at risk, as the cancellation was identified before departure. Princess Cruises immediately notified affected passengers and offered compensation in the form of full refunds and Future Cruise Credits.
Details of the cancellation
The canceled voyage was scheduled to depart on 27 October 2024, and visit Isla Roatan (Honduras), Belize City (Belize), and Cozumel (Mexico) over seven nights. The specific technical issues necessitating the cancellation were not explicitly disclosed by the operator, but the timing coincided with the vessel's recent transatlantic relocation from Southampton to Galveston.
Casualties
Fatalities
- None reported.
Injuries
- None reported.
Rescued
- No evacuation required; cancellation identified before departure.
Passenger compensation and assistance
Princess Cruises offered affected passengers a full refund for the canceled cruise, along with a Future Cruise Credit (FCC) equivalent to 25% of the fare paid. The FCC is valid for bookings made by 31 May 2025, on itineraries departing by 31 May 2026. Passengers who booked flights through Princess EZair received automatic refunds, while those with independent flight arrangements were advised to contact their airlines directly and may be eligible for reimbursement of up to US$200 in flight change fees.
Contact and assistance
- Princess Cruises Customer Service: Available for rebooking and refund inquiries