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Introduction
On March 23, 2024, Brilliance Of The Seas encountered a propulsion system problem while traveling from Australia to the East Melanesian Islands, causing a reduction in cruising speed and leading to significant itinerary changes and the cancellation of the current and subsequent voyages.
Details of the Incident
The technical issue prompted Royal Caribbean International (RCI) to alter the ongoing 11-day South Pacific Cruise and cancel the upcoming 5-day Tasmania Cruise scheduled to depart on March 30 from Sydney Harbour. Passengers on the affected voyage received substantial compensation, including refunds, onboard credits, and future cruise credits, reflecting RCI’s commitment to customer satisfaction in light of unforeseen disruptions.
Operational Context
The propulsion problem not only altered the current cruise’s itinerary, canceling stops in New Caledonia and Vanuatu, but also led to the cancellation of the next cruise, affecting passengers’ plans and the ship’s operational schedule. The comprehensive compensation package offered by RCI underscores the cruise line’s efforts to address the inconvenience experienced by its guests.