Itinerary change Pacific South Pacific · 23 March 2024
Propulsion Issue Leads to Voyage Cancellation on Brilliance Of The Seas: Incident on 23 March 2024
Key facts
- Vessel
- Brilliance Of The Seas
- Operator
- Royal Caribbean International
- Type
- Cruise ship
- Current voyage
- 11-day South Pacific Cruise (cancelled)
- Subsequent voyage
- 5-day Tasmania Cruise scheduled to depart 30 March 2024 from Sydney Harbour (cancelled)
- Deaths
- None reported
What happened
On 23 March 2024, the cruise ship Brilliance Of The Seas, operated by Royal Caribbean International, encountered a propulsion system problem while traveling from Australia to the East Melanesian Islands. The technical issue caused a reduction in cruising speed, prompting significant itinerary changes and the cancellation of both the current 11-day South Pacific Cruise and the subsequent 5-day Tasmania Cruise scheduled to depart on 30 March from Sydney Harbour.
Royal Caribbean International immediately notified affected passengers and implemented a comprehensive compensation package including refunds, onboard credits, and future cruise credits to address the disruption.
Details of the incident
The propulsion system malfunction required the vessel to reduce cruising speed, making it impossible to maintain the scheduled itinerary. As a result, planned stops in New Caledonia and Vanuatu were cancelled, and the operator made the decision to cancel the current voyage entirely rather than attempt to recover the schedule.
Casualties
Fatalities
- None reported.
Injuries
- None reported.
Rescued
- No evacuation required; all passengers and crew remained safely onboard.
Current status
Both the affected 11-day South Pacific Cruise and the subsequent 5-day Tasmania Cruise have been cancelled. Royal Caribbean International has offered affected passengers substantial compensation, including full refunds, onboard credits, and future cruise credits to address the inconvenience caused by the propulsion issue and resulting voyage cancellations.
If you were on board
Cruise ticket terms often set short deadlines for notice and claims, and may name a court overseas. Get advice early.
General information only, not legal advice.