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Stage 1 · Right after an injury

The Claim Process: What should I do after a car or vehicle accident?

The steps that turn a crash into a claim in Queensland — reporting, the notice of accident claim form, and when each one is due.

  • Published 27 Aug 2021
  • 5 min read
  • Carter Capner Law
  • Reviewed 23 Sep 2026

The short answer

What you need to know

  • Prioritise safety first, then gather evidence including photographs, witness details, and police report numbers.
  • Seek medical assessment even if you feel fine, as some injuries may not present immediately.
  • Consult a lawyer early if you’re considering a claim: the notice of accident claim is due within 9 months, or within one (1) month of first consulting a lawyer if that is earlier.
  • Keep detailed records of all medical appointments and accident-related documentation.
  • Ask your lawyer about no-win, no-fee* arrangements if you’re eligible.

Car accidents, no matter how minor, can be traumatic experiences. Knowing what to do in the immediate aftermath can protect your health, preserve your legal rights, and strengthen any future compensation claim.

Immediate Steps at the Accident Scene

The moments following a collision are critical. Your first priority is safety, followed by gathering information that will support your claim later.

Essential Actions

Ensure Safety: Check yourself and any people in the vicinity for injuries and move to a safe location if possible.

Contact Emergency Services: Call 000 if anyone is injured or if the accident is serious.

Exchange Details: Collect contact information from all parties involved in the incident and any witnesses who attended.

Document the Scene: Write down your own notes on what happened while the details are fresh in your mind.

Police Report: Keep a record of the report number if the accident is attended by or registered with the police.

Gathering Photographic Evidence

The other important thing to do after an accident is take photographs. If the accident is serious and the police are involved, they will generally gather the necessary evidence. Even if they do, consider getting some images for your own records, ensuring to capture the road, surrounding environment, and any signage that might be relevant when proving who was at fault.

Seeking Medical Assessment

Following any sort of accident, it’s essential you get assessed by a medical professional. Even if you feel fine, you may have pain that is being dulled by the adrenaline of the situation. It’s also possible for injuries like whiplash to present in the days or weeks following an accident, and a doctor can tell you what to look out for in case symptoms develop over time. Keep records of all appointments with medical practitioners.

When to Engage a Lawyer

If you’re considering making a claim for the accident you were involved in, it can be useful to seek help from a qualified legal professional. It’s important to note that if you want to make a claim, once you speak to a legal professional, a one (1) month time limit comes into effect to send a claim to the relevant insurer.

What to Expect at Your First Legal Consultation

When speaking to a legal professional, you will likely be asked some standard questions about the cause of your accident, who might potentially be at fault, the extent of your injury, contributory conduct, your employment status, and your medical history.

From there, another meeting may be arranged, which is when you can expect to complete the claim notice. Your lawyer should also answer any questions you have about the claim process, and explain how compensation is calculated and take you through examples of what the compensation outcome could be for you.

Some cases may be eligible for a no-win, no-fee* arrangement. Your lawyer should let you know if you’re eligible for a no-win, no-fee* car accident claim.

Frequently Asked Questions

When should I see a lawyer after a car accident?

If you’re considering making a claim for the accident you were involved in, it can be useful to seek help from a qualified legal professional as soon as possible. Once you speak to a legal professional, a one (1) month time limit comes into effect to send a claim to the relevant insurer.

Do I need to see a doctor even if I feel fine?

Yes. Even if you feel fine, you may have pain that is being dulled by the adrenaline of the situation. Injuries like whiplash can present in the days or weeks following an accident, and a doctor can tell you what to look out for in case symptoms develop over time.

What evidence should I collect at the accident scene?

Take photographs of the road, surrounding environment, and any signage that might be relevant when proving who was at fault. Exchange contact details with all parties involved and any witnesses, write down your own notes on what happened, and keep a record of the police report number if applicable.

Taking the right steps immediately after a car accident can make a significant difference to your health outcomes and the success of any compensation claim. If you’ve been injured in a vehicle accident, seek legal advice to understand your rights and options.

Where to next

The next stages of a claim

  1. Stage 2

    Is there a claim?

    Who is responsible, and which scheme applies to what happened.

    Running your claim
  2. Stage 3

    How long have I got?

    The deadlines that apply, and when each one starts.

    Time limits & deadlines
  3. Stage 4

    What is it worth?

    Turn your answers into an indicative range, and see how each part of a claim is worked out.

    Payout guide

Talk to us

Not sure where your claim stands?

Tell us what happened in a sentence. We will point you to the right guide, or tell you plainly if there is no claim in it.

No-obligation first consultation. We will be in touch within 1–3 business days.